Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
48
and economic operators43. KC promoted the AEO concept and had several meetings with
companies, but so far, no companies have applied for AEO.
Currently, the KC is operating on 12 BCP and ten inland terminals with 622 customs staff. Till
2012, goods were cleared at the BCP’s, and since then, the goods are cleared in the inland
terminals. The volume of means of transport in 2016, presented in Table 6Table 6:
Table 6: Volume of means of transport in Kosovo 2016
Road Rail Air cargo Air
244,461 1,018 17,200 604 (postal)
356 (combined)
Source: Kosovo Customs
3.2.1.3 Business strategy
The KC develops strategic plans and regularly publishes Annual Reports. The Report
summarizes the administration’s performance and results. There is no actual formal Business
Strategy document. No Business Strategy can be used for the management decisions without
tangible KPIs. It should be noted that adequate definition, objectivity, and usefulness of KPIs
could only result from practice and continual improvement. Therefore, their development and
validity require sustainable attention both from the strategic unit staff and from the top
management of Kosovo Customs. The Strategic Planning Sector was recently established in KC.
This unit should be tasked with providing continuous support for Business Strategy, drafting its
Action (or Business Change Management) Plan, and monitoring progress in the course of the
strategy implementation based on KPIs.
3.2.1.4 Organizational Aspects
Regarding organization, the LawEnforcement (LE) Department is a separate Department within
the KC . It consists of six units, managed by heads of units, which report directly to
the LE Department Director.
Figure 14: Kosovo Customs organizational structure
Source: Kosovo Customs
Additionally, the KC has implemented a unique governance structure. To monitor the risk
management process, the KC established a Risk Management Commission (RMC). Special order
from the Director-General approves the composition and the mandate of the RMC. The RMC
consist of 5 members, 4 of whom are regular, and one is assigned by rotation every six months.
The RMC reports directly to the KC Director-General. The KC established their Law Enforcement
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