Single Window Systems

In the OIC Member States

Three different scalability approaches can be observed.

1. Scaling existing functionalities/services

Here the objective is to offer the existing services to a broader number of users and to

integrate all relevant government agencies into existing business processes. It consists of:



Scaling the number of users: training and registering users from major companies and

Small and Medium Enterprises (SME) and users in different locations;



Scaling the number of government agencies: applying existing services and business

process to more government agencies. This can be a new procedure/document or an

additional version of an existing procedure.

2. Developing New Functionalities/Services

Here the objective is to develop additional services and business processes to deliver more

value, notably seamless processing across functional and organisational boundaries. It consists

of:



Adding services to a business process: developing services that complete existing

processes such as adding notification services or amendment of documents to the

government application business process;



Adding new business processes/documents: developing new functionalities/services

in relation to new process/documents, i.e. payment service, or port release and exit

service.

3. IT infrastructure Scaling

Here the objective is to improve the performance of the IT system. It consists of:



Adding hardware with more processing power;



Using maximum hardware processing power by implementing system virtualization

technology

;



Data centralisation – moving towards private cloud (enable volumes of data to reside

on single repository – i.e. government private cloud.

Scaling is often possible within the existing Single Window architecture. In some instances

however it is necessary to fundamentally change the architecture and/or infrastructure. This

leads to a re-design of the SW often referred to as second or third generation or second and

third phase.

System virtualization technology will provide abstraction layer between the physical hardware and the operating system,

maximizing the use of the processing power