Single Window Systems
In the OIC Member States
25
2 Global Trends and Practice
The Single Window concept emerged in early 2000 in a context where few public
administrations used information and communication technology (ICT) and only limited
abilities for electronic data and information submission existed. 15 years later this has
changed. Many governments worldwide have now implemented a Single Window or are in the
process of doing so. Countries implement Single Windows in different ways and there is no
unique model to follow.
This chapter summarizes common trends that shape Single Window developments and
presents three case studies from non-OIC Member States. These three case studies embody
recent evolutions and best practices: The Ghana and Singapore Single Window are amongst the
earliest Single Windows and are well established. The Czech Republic Single Window is a more
recent initiative influenced by the EU regional Single Window initiative.
2.1 Current Trends
Technological changes and new political and strategic orientation have changed Single
Window systems in the past 15 years. Developments that have influenced Single Windows to
evolve are: IT has become cheaper and more supportive of a flexible approach; the public is
more aware of Single Window approaches; and expectations of faster and more predictable
government services have grown in the context of global supply chains and use of IT in
professional services.
2.1.1 Worldwide Adoption of Single Window Concept
The Single Window concept is still a recent reform initiative but has gained a global expansion
in the past 10 years. The joint United Nations Regional Commission Paperless Trade and Trade
Facilitation Survey 2015 19 identified a SW project or operational SW in 70 out of 119
countries20.
Single Windows are a global trend. They can be found in Central Asia, East and South East Asia,
West Asia, Africa, and Central and Latin America – see Figure 10 below. Only island countries,
such as the Pacific Island countries and Caribbean Island countries, stand out as they rarely set
up a Single Window.
Although Single Windows are often considered to be expensive projects and require a stable
countrywide IT networking ad infrastructure ability, Single Windows are not only
19 UNRCS Paperless Trade and Trade Facilitation Implementation surveys is an initiative launched by the United Nations
Regional Commissions ECE, ECA, ESCWA, ECLAC, and ESCAP in 2010. The latest published reports, the 2015 survey, are
based on data collected in 2014
20 This count reflects full, partial and pilot stage SW development.