95
Area No. Criterion Points
43
Ironing service
(return within 1 hour)
2 M
44 Laundry and ironing service
(return as agreed)
1 M
45
Laundry and ironing service
(delivery before 9 a.m., return on the same day – weekend excluded)
3 M
46 Laundry and ironing service
(delivery before 9 a.m., return within 9 hours)
4 M
Payment 47 Payment via card 2 M M M M
Miscellaneous 48 Support for in-house IT 2 M
49 Umbrella at the reception/in the room 1
50 Up-to-date magazines 1 M
51 Daily newspapers
(print or digital)
2 M M
52 Sewing service 2 M M
53 Shoe polishing service 2 M158 M159 M
54 Shuttle or limousine service 2 M
55
Offer of sanitary products
(e.g. toothbrush, toothpaste, shaving kit)
2 M M M M
56
Personalized greeting for each guest with flowers or a
present in the room
(not only a welcome message on the TV-screen)
6 M
57 Accompanying the guest to the room at the arrival 2
58 Turndown service in the evening as an additional room check 160 10 M
III. Rooms
General Room Info 59 Size of rooms (incl. bathroom) ≥ 14m
2 161 10
60 Size of rooms (incl. bathroom) ≥ 18m2 161 15
61 Size of rooms (incl. bathroom) ≥ 22m2 161 20
62 Size of rooms (incl. bathroom) ≥ 30m
2 161 25
158 A shoe polishing machine (see no. 163) can be offered instead of a shoe polishing service in the hotel. A shoe polishing kit in the room is also considered equivalent (see no. 162).
159 A shoe polishing machine (see no. 163) can be offered instead of a shoe polishing service in the hotel.
160 Also called “Second service”. Change of towels, removal of bedspread, emptying of waste paper basket, etc.
161 If the hotel has a limited number of rooms (max.15 %) that are below this size, the guest must be informed about this fact before the accommodation contract is made.