94
Area No. Criterion Points
II. Reception and Services
16 Visually, separated area or desk securing privacy (appropriate table
or secretary is acceptable)
1 M M M
17 Separate, independent reception station or desk securing privacy 6 M M
18 Lounge suite at the reception 1 M
19 Lobby with seats and beverage service 5 M
20 Reception hall with several seats and beverage service 10 M
21
Reception service,
available for phone calls (from inside and outside the hotel) 24 hours 1 M M
22
Reception open 14 hours, available for phone calls (from inside and
outside the hotel) 24 hours 3 M
23
Reception open 16 hours, available for phone calls (from inside and
outside the hotel) 24 hours and staffed 24 hours157 4 M
24
Reception opened and staffed 24 hours,
available for phone calls (from inside and outside the hotel) 24 hours 6 M
25 Express check-out 3
26 Bilingual staff 2 M M
27 Multilingual staff 4 M
28 Photocopy/scan service 2 M M
29 Valet parking service 10 M
30 Doorman (separate personnel) 15
31 Concierge (separate personnel) 15 M
32 Page boys (separate personnel) 15 M
33 Luggage service on demand 2 M M
34 Luggage service 5 M
35 Secure left-luggage service for arriving or departing guests 5 M M
Cleaning of rooms /
change of laundry
36 Daily room cleaning 1 M M M M M
37 Daily change of towels on demand 1 M M M M M
38 Change of bed linen at least once a week 1 M M M
39 Change of bed linen at least twice a week 2 M M
40 Daily change of bed linen on demand 4 M M
Laundry and ironing
service
41 Chemical cleaning/dry cleaning
(delivery before 9 a.m., return within 24 hours)
1
42 Chemical cleaning/dry cleaning
(delivery before 9 a.m., return within 9 hours)
3
157 “staffed 24 hours” means 24h availability.