Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
58
coordination with national and international agencies related to the border management is the
responsibility of the ITOC. Intelligence drives the CRM and border management.
Figure 17: Organizational structure of Integrated Targeting Operations Centre - ITOC
Source: New Zealand Customs Service
The NZCS conducts continuous training for the customs officers. In 2015, a new Learning
Management System “the Learning Room” was introduced and apart from traditional classroom
training, the e-learning platform was launched. It delivers a wide range of online training
content, tailored to meet the requirements according to a particular role or working area. The
total number of training sessions within the “Learning Room” project is shown i
Table 10: NZCS Learning Room Training statistics
Type of training session 2014/15 2015/16 2016/17
Blended 228 1111 919
E-Learning 160 1246 2288
Classroom 4323 4931 5176
Total 4711 7288 8383
Source: NZCS Annual Report 2016/2017
New training portal “My Road Map” is a self-appraisal system enabling customs officers to plan
and control their career path.
3.2.2.6 Risk management methodology and control policy in NZCS CRM
The CRM methodology in NZCS relies on AS/NZS ISO 31000:2009 standard. The NZCS
Intelligence Department is responsible for analysis, risk evaluation, and prioritization, and
covering/treatment of identified risks. The Intelligence has a fundamental principle, to separate
the risk assessment and risk management. Separation of these roles enables management to
allocate the resources properly and at the same time, removes the potential adjustment of risk
according to the available resources.