Single Window Systems
In the OIC Member States
77
Outsourcing external resources
TULPAR has fully outsourced the design and development of the ICT system with little
involvement of TULPAR staff in the processes. TULPAR staff contributes to workings groups -
legal, business processes, implementation software – they was foreseen to gradually hand over
maintenance of the IT system to TULPAR staff. The training was part of the second phase but
has been delayed.
The lack of control and involvement is due to the reliance on third-party funding. Vendor or
proprietary lock-inmakes TULPAR dependent on a single vendor products and services, without
the possibility to use another vendor in view of cutting costs.
The vendor products integrated in the TULPAR IT system are with perpetual licensing meaning
they never expire. With perpetual license the TULPAR is authorized to software upgrades when
new products are released, and can receive 24/7 free and continuous vendor support.
Performance and Quality Management
Use of Business Process Modelling and Management data harmonization
There is no business architecture that provides an inventory of all business processes in order
to plan and monitor changes. This is mainly due to the outsourcing of the IT development and
the lack of process re-engineering in the Phase I.
The Phase II of the SW Project is changing current business processes, redesigning and
improving flows and implementing new services that will cover the gaps and needs of the
TULPAR SW. The Phase II is performing a business process analysis and studies the current
processes in detail in order to recommend improvements. In this way, a better understanding
of the current situation (AS-IS) will be gained and the recommendations and simplifications will
be proposed for the target situation in Phase III (TO-BE).
Due to the absence of Business Architecture (process catalogue) it is likely that SW services are
not fully aligned with the business processes and data, which they were intended to automate.
The identification and harmonization of a single data set was performed during the Phase I of
the SW Project, and the data elements were mapped, reduced from 250 to 120, and aligned with
international standards such as UNCCTL, UNTDED and the WCO data model.
Quality certification and manager
TULPAR IT Department has not defined a standard set of quality standards that can be used for
quality assurance project development. Instead, the SW vendor has developed matrix
requirements for project / module acceptance for control and follow-ups of quality of
deliverables. The SW ICT security standards are on the level of security policies that aligned the
ISO/IEC 27001 security standards.