Single Window Systems
In the OIC Member States
73
On-going Evolutions Planned and Executed
The SW IT system became operational in 2014 and has not been changed since then. TULPAR
focused on scaling the system by bringing more specialized state agencies and their procedures
within its scope. The majority of resources, including Human Resources (HR), where devoted to
training users from these state agencies as well as from the business community.
The Single Window strategy and business strategy as well as the organizational structure also
remained unchanged since 2009, but TULPAR received an additional mandate for export
promotion in 2014.
As soon as the IT systemwas in production the limitation of the SWdesign emerged. The current
system is an automation of the AS-IS processes with a focus on data standardization and
exchange of message. Therefore, a second phase of development was launched soon after the
first generation went operational. The second phase focuses on re-engineering business
processes, advice and expertise, and analysis of legal framework and aims to result in
recommendations for legal changes, the redesign business processes, and a matrix of
requirements for the IT system. A re-design of the IT systemwill be implemented in phase three
using the results of the second phase.
For all phases including the preparatory work, TULPAR relied on outsourcing of key activities.
A third party developed the pilot project, the design and development of the IT system was
outsourced to a third party through a tender, and the current second phase is also outsourced
to a third party.
As the SingleWindows faces challenges to reach scalability and financial sustainability the Single
Window strategy and business strategy are currently also under review.
4.2.2. Single Window Scope and Scale
The SingleWindowwas designed to act as a one-stop shop for trade transactions, namely import
and export licenses and authorizations. At the time of the Single Window development, few
administrations in the Kyrgyz republic were using IT and the objective was to enable electronic
processing and the digitisation of documents for these agencies.
In line with its strategy, the SW provides functionalities and services for the processing of
authorizations, certifications and licenses prior to arrival or departure of goods – see the
conceptual diagram i below.