Single Window Systems
In the OIC Member States
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4.2.3. Organizational Management
Institutional Framework and Governance Model
The SW operating entity TULPAR was created by a Government decree in August 2009. It has
the legal status of a public enterprise and operates under the Ministry of Economy. The Ministry
of Economy also chairs the Single Window observatory that provides operational supervision
and decision-making. All government agencies integrated with the Single Window, currently 10,
and representatives of the business community and the international development community
assemble in the Observatory that meets twice a year. TULPAR reports on activities and present
plans for future development to this governing body.
Within TULPAR, there are six operational units; Administration, Finance, Information and
Analysis, Economic development, Export promotion, and IT. TULPAR is managed by a Director,
and each operational unit is managed by a department manager.
Resource Management
Public sources, a grant from ADB 67 and State contribution in form of equity, funded the
development of the system. The operating costs are covered through the regular State budget
that covers operational costs including salaries and infrastructure such as the building etc. On
an annual basis, TULPAR submits an operating budget for approval to the Coordinating
Committee and has found it difficult to obtain funding of new developments. The total operating
costs of the system and the organization have not been assessed yet.
The use of the TULPAR services is free of charge for the public agencies. The fee model is based
on fee per transaction basis for the private sector users. The cost per document is 100 Som (1.30
Euro). However, as there is no private sector using the service anymore, the SingleWindow does
not generate revenues anymore and therefore entirely depends on the public sector support for
its on-going operations. Because of its status as a public enterprise, TULPAR is also not able to
access capital market or commercial banks as lender and has to rely on international financial
institutions grants to the State budget.
Human resources skills and management
In total, TULPAR has 38 full time employed staff. The staff does not have the status of a civil
servant, and have contract with determined length. Out of the 38 staff eight work in the IT
department. Six of them are assigned to training of customers. The recruitment of IT specialist
is challenging due to wage competition from the private sector. The current IT specialists are
trained specialist but there is no internal training program to continuously upgrade their skills.
67 Total amount of grant dedicated to TULPAR unknown but is estimated to be approximately 1 million US Dollar