Single Window Systems
In the OIC Member States
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services are now integrated into the SWand in total 33 documents can be requested. Procedures
from three state agencies, including the state agency for sanitary and phytosanitary inspection,
are not yet covered by the SW but are in the process of being incorporated. These procedures
have to be accomplished prior to presenting the goods to Customs for clearance.
In addition, TULPAR exchanges licenses data with the Customs Management System and the
Goods Standard certificate with the Eurasian Community Commission. This data exchange
allows both entities to verify documents presented to them in paper or electronic format.
Traders and/or their representatives have to provide the number of the decision in the Customs
declaration and Customs officials can view and download the electronic documents issued by
the other state agency using the reference numbers.
At this stage, the registration of importers/exporters/producers is not covered by the Single
Window, although multiple registration requirements exist and the procedures are reported to
be lengthy. TULPAR is currently developing the customs fees duty simulator and is expected
soon to be integrated and operational.
The Single Window services are accessible over the Internet from everywhere in the country,
but because procedures my differ in each of the regions, the SW currently covers only Bishkek
based procedures
At this stage all procedures are paper based because of the lack of legal framework for electronic
documents and e-signature. All 33 documents are available in electronic format, but as paper
documents are still required by the agencies, there is a de facto duplication of digital and manual
procedures and documents.
User Coverage
The SW has two types of users:
 10 specialized state agencies, and 5 private companies providing a certification services
mandated by law;
 traders and customs brokers.
In 2013, a government decree made it mandatory for Custom service officers to accept
electronic. This does however not mean that the application for government license and permit
has to be made through TULPAR. In fact, no custom broker or trader is using it for this purpose.
The requests are filed in person with each government agency. The government agencies than
enter the data into TULPAR and issue the electronic document – in addition to a paper document.
The number of documents thus issued in the SW was 24,000 in 2014 and in 2015 and 7,000 in
the first 7 months of 2016. The decrease can mainly be attributed to the trade policy change.
Eurasian Community goods no longer require customs declaration, and there is a lack of clarity
regarding other legal requirements.