iii
Figure 39: Computerized Risk Targeting Process........................................................................................111
Figure 40: Inland Border Gates Program.........................................................................................................113
Figure 41: Organizational Structure of Senegalese Customs Administration..................................118
Figure 42: CRM Process in Customs Service of Senegal ............................................................................120
Figure 43: Senegalese Customs IT Systems ....................................................................................................121
Figure 44: ACA Organizational chart .................................................................................................................127
Figure 45: CRM Process in ACA............................................................................................................................129
Figure 46: LPI Country Score Card: Albania 2016 .......................................................................................131
Figure 47: ACA Selectivity Rate............................................................................................................................132
Figure 48: Effectiveness Assessment of ACA CRM.......................................................................................132
Figure 49: Mapping IT Systems and coverage of CRM Cycle...................................................................151
Figure 50: Process Re-engineering Steps ........................................................................................................152
Figure 51: Systems approach to risk analysis................................................................................................153
Figure 52: Example of Monte Carlo simulation results .............................................................................154
Figure 53: Kosovo Customs LE IT System .......................................................................................................157
Figure 54: LE IT System Logical Model.............................................................................................................158
Figure 55: ICRM Conceptual Diagram...............................................................................................................160
Figure 56: Example of ICRM System Conceptual Model............................................................................161
Figure 57: Example of Silo Oriented Data Architecture ............................................................................162
Figure 58: Data Integration steps .......................................................................................................................165
Figure 59: Big data transformation....................................................................................................................165
Figure 60: Trade Costs and Time Comparative Analysis between OIC MS, EU, CEFTA and ASEAN
............................................................................................................................................................................................169
Figure 61: OIC MS Cost to Export - Border and Documentary Compliance......................................172
Figure 62: OIC MS Cost to Import - Border and Documentary Compliance......................................172
Figure 63: OIC MS Time to Export - Border and Documentary Compliance ....................................173
Figure 64: OIC MS Time to Import - Border and Documentary Compliance....................................173
Figure 65: Three levels of performance measurement represented as a pyramid .......................215