vii
HRM Human resource management
HS Harmonized System
IBM Integrated Border Management
ICRM Integrated Customs Risk Management System
ICS Import Control System
ICT Information and Communications Technology
INDIRA Intercambio de Información de los Registros Aduaneros
ISO International Organization for Standardization
IT Information Technology
IU Intelligence Unit
KC Kosovo Customs
KPA Key Performance Area
KPI Key Performance Indicator
LE Law Enforcement
LE IT System Law Enforcement Information Technology System
LIO local intelligence officer
MAA Mutual Aid Agreement
MODSEL Selectivity Module of the ASYCUDA
MoU Memorandum of Understanding
nCEN National Customs Enforcement Network
NCP RILO National Contact Point
NCTS New Computerized Transit System
OECD Organization for Economic Co-operation and Development
OGA Other Government Agencies
OIC Organization of Islamic Cooperation
PAIS Pre Arrival Information System
PCA Post Clearance Audit
PCS Port Community Systems
PESTLE Political Economic Social Technical Legal Environmental
PI Performance Indicator
RAU Risk Analysis Unit
RDBMS Relational Database Management System
RI Risk Indicator
RILO Regional Intelligence Liaison Office
RKC WCO Revised Kyoto Convention
RMC Risk Management Commission
RP Risk Profile
RSS Really Simple Syndication
SAD Single Administrative Document
SECI South-East Europe Cooperation Initiative
SEED Systematic Electronic Exchange of Data
SELEC Southeast European Law Enforcement Center
SEMS South-East European Messaging System
SME Small and medium-sized enterprises
SMS Short Message Service
SOA Service-Oriented Architecture
SOP Standard Operating Procedure