ii
List of Figures
Figure 1: Global supply chain and the role of Customs Administrations................................................ 5
Figure 2: Strategic, tactical and operational level of CRM...........................................................................15
Figure 3: Risk management cycle...........................................................................................................................16
Figure 4: Business Process Model of the Risk Management Cycle...........................................................17
Figure 5: Risk levels based on probability and consequences of the event.........................................18
Figure 6: Transactional Risk Analysis..................................................................................................................20
Figure 7: Behavioral Risk Analysis ........................................................................................................................21
Figure 8: World Bank Doing Business Trade Costs Comparative Analysis..........................................24
Figure 9: Risk management Architecture...........................................................................................................27
Figure 10: Risk management framework ...........................................................................................................28
Figure 11: Data Mining Prediction Concept.......................................................................................................42
Figure 12: Example of text mining dependency network............................................................................44
Figure 13: Example of uncovering hidden relationships in data mining ..............................................44
Figure 14: Kosovo Customs organizational structure...................................................................................49
Figure 15: Visualization of the control policy in Kosovo CRM...................................................................50
Figure 16: Efficiency of the risk profiles in Kosovo Customs.....................................................................52
Figure 17: Organizational structure of Integrated Targeting Operations Centre - ITOC ...............58
Figure 18: New Zealand Customs System Interfaces.....................................................................................60
Figure 19: New Zealand CRM System...................................................................................................................62
Figure 20: Australian Customs Import Process ...............................................................................................67
Figure 21: Australian Customs percentages of inspected and examined shipments ......................69
Figure 22: Australian Customs Integrated Cargo System Concept..........................................................70
Figure 23: CRM Policy and Strategic Governance in OIC MS......................................................................79
Figure 24: OIC MS International Agreements and Standards related to CRM ....................................79
Figure 25: OIC MS AEO implementation status and simplification measures ....................................81
Figure 26: Links between policies, processes and SOP ................................................................................85
Figure 27: CDPS in the OIC Member States........................................................................................................89
Figure 28: Level of coverage of the CRM cycle between the three OIC regional groupings..........90
Figure 29: Timeline - CDPS Implementation in OIC MS ...............................................................................91
Figure 30: OIC MS Integrated and embedded CRM ........................................................................................92
Figure 31: Different stages of economic development of OIC MS ............................................................94
Figure 32: CRM Performances according to the economic development of the OIC MS................95
Figure 33: Doing Business Ranking and OIC CRM Performances ............................................................96
Figure 34: Average selectivity rate by channel 2014-2016........................................................................99
Figure 35: TCA Organizational chart of the Ministry of Customs and Trade ...................................106
Figure 36: TCA Risk Management Process......................................................................................................109
Figure 37: Feedback mechanism and GUVAS (Customs Data Warehouse) ......................................110
Figure 38: Risk assessment on pre-arrival summary declaration ........................................................110