Single Window Systems
In the OIC Member States
80
Resource Management
Public sources, a grant from ADB 67 and State contribution in form of equity, funded the
development of the system. The operating costs including salaries and infrastructure such as
the building etc. are covered by the regular State budget. TULPAR submits on an annual basis
an operating budget for approval to the Coordinating Committee. Because of budget
constraints it is difficult to obtain funding of new developments. The total operating costs of
the system and the organization have not been assessed yet.
Traders and their representatives are charged a fee per transaction, the cost per document is
100 Som (1.30 Euro). However, as traders are not using the service anymore, the Single
Window does not generate revenues anymore and therefore entirely depends on the public
sector support. Because of its status as a public enterprise, TULPAR is also not able to access
capital market or commercial banks as lender and has to rely on international financial
institutions grants to the State budget.
4.2.3.1.1 Human resources skills and management
In total, TULPAR has 38 full time employed staff. The staff does not have the status of a civil
servant, and have contract with determined length. Out of the 38 staff, eight work in the IT
department. Six of them are assigned to training of customers. The recruitment of IT specialist
is challenging due to wage competition from the private sector. The current IT specialists are
trained specialist but there is no internal training program to continuously upgrade their skills.
4.2.3.1.2 Outsourcing external resources
TULPAR has fully outsourced the design and development of the ICT system with little
involvement of TULPAR staff in the processes. TULPAR staff contributes to workings groups -
legal, business processes, implementation software – they was foreseen to gradually hand over
maintenance of the IT system to TULPAR staff. The training was part of the second phase but
has been delayed.
The lack of control and involvement is due to the reliance on third-party funding. Vendor or
proprietary lock-in makes TULPAR dependent on a single vendor products and services,
without the possibility to use another vendor in view of cutting costs.
The vendor products integrated in the TULPAR IT system are with perpetual licensing
meaning they never expire. With perpetual license the TULPAR is authorized to software
upgrades when new products are released, and can receive 24/7 free and continuous vendor
support.
67 A first Asian Development Bank (ADB) grant covered the development of the system, and a second ADB grant is currently
used for the preparatory work of the second phase. Total amount of grant dedicated to TULPAR is unknown but is estimated
to be approximately 1 million US Dollar