Single Window Systems
In the OIC Member States
79
as paper documents are still required by the agencies, there is a de facto duplication of digital
and manual procedures and documents.
User Coverage
The SW has two types of users:
 10 specialized state agencies, and 5 private companies providing a certification
services mandated by law;
 traders and customs brokers.
In 2013, a government decree made it mandatory for Custom officers to accept government
issued licenses and documents in electronic format only This does however not mean that the
application for government license and permit has to be made through TULPAR. In fact, no
custom broker or trader is using it for this purpose. The requests are filed in person with each
government agency. The government agencies than enter the data into TULPAR and issue the
electronic document – in addition to a paper document.
The number of documents thus issued was 24,000 in 2014 and 7,000 in the first seven months
of 2016. The decrease can mainly be attributed to the trade policy change. Eurasian
Community goods no longer require customs declaration, and there is a lack of clarity
regarding other legal requirements.
4.2.3 Organizational Management
Institutional Framework and Governance Model
The Single Window operating entity, TULPAR, was created by a Government decree in August
2009. It has the legal status of a public enterprise and operates under the Ministry of Economy.
The Ministry of Economy also chairs the Single Window observatory that provides operational
supervision and decision-making. All government agencies integrated with the Single Window,
currently 10, and representatives of the business community and the international
development community assemble in the Observatory that meets twice a year. TULPAR
reports on activities and present plans for future development to this governing body.
Within TULPAR, there are six operational units; Administration, Finance, Information and
Analysis, Economic development, Export promotion, and IT. TULPAR is managed by a Director,
and each operational unit is managed by a department manager.