Single Window Systems
In the OIC Member States
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Cameroon (UCAM). The Board of Directors is the executive body with the following
responsibilities:
 Single Window Strategy and objectives of the Single Window;
 Consider and adopt the action plan and budget proposed by the Director General;
 Consider and adopt the organizational and internal regulations proposed by the
Director General;
 Secure employees benefits and salaries;
 Recruit and discharge senior staff based on the proposal of the Director General;
 Closes the accounts of each financial year and prepares the annual report on the
activity of the group, which is subject to the approval of the General Assembly
Meeting.
Financial Model
The Cameroon Government is providing financial support to the GUCE-GIE annual budget, as e-
GUCE does not generate sufficient revenues to cover the expenses. A flat fee per transaction
(Custom Declaration) is charged by e-GUCE.
Since 2009, GUCE-GIE has been able to access project finance to fund their activities, namely
funding from the World Bank for the paperless project. Nevertheless it is a weakness that the
ICT Department of the GUCE-GIE does not use a cost estimation methodology, such as Total
Cost of Ownership (TCO), to manage the costs of existing against planned resources. The
current cost estimation methodology is applied on an ad-hoc basis, sketching from a number of
non-reliable sources, and using non-standard techniques.
Human Resources Skills and Management
The GUCE-GIE is structured in three departments: the Operations department, the ICT
department, and Administrative and Finance department. In total, 60 persons are permanently
employed and 15 of them work in the ICT department. GUCE-GIE has built a partnership with
the Polytechnic High School of Engineering (University of Yaoundé) under which IT students in
their last year conduct an internship with GUCE-GIE to work on a technical project.
The e-GUCE ICT organizational structure is a federated structure that consists of members
from ICT departments from relevant agencies. The agencies’ IT staff are involved only during
the business process analysis, functional requirements acceptance, testing, deployment and
training of the end-users. They also provide valuable input in the Business and ICT Strategies
of the Single Window.
GUCE-GIE is combining in-house development with outsourcing. In the current project phase, a
third party vendor has been contracted to deliver the government approval module(s) but the
Single Window architecture and infrastructure of e-GUCE itself is developed and maintained
in-house.