Single Window Systems

In the OIC Member States

Country Case Studies

Three OIC Member States were selected as case studies: The Kyrgyz Republic, Morocco and

Cameroon

. The selection criteria were:



Regional grouping (one country per regional group)



Implementation status (Operational Single Window)



Characteristics of Single Window (variety of regulatory coverage, organisational

design and IT architecture.

4.1

Cameroon Single Window

4.1.1

Implementation Process and Progress

The electronic Cameroon Single Window, Guichet Unique du Commerce Exterieur (GUCE), is

operational as a web based platform since 2007. It has gone through several phases of

transformation.



In 2000, a physical Single Window became operational. Public and private

stakeholders involved in the formalities of foreign trade in Douala were physically

grouped in the same building.



In 2007, the electronic platform was launched. This phase started with one paperless

procedure, namely the government import permit for used cars.



Since 2007, expansion to more procedures. The SW supports also importer/exporter

registration with the Ministry of Commerce, payment of customs duties and taxes, and

manifest submission to Customs and the Port Authority.



Since 2014, a re-design of the Single Window to become operational in 2017.

On-going Evolutions Planned and Executed

Currently, the Single Window operator, GUCE-GIE, is implementing a paperless project to

extend the platform in terms of services, processes and procedures, and to change their IT

architecture and business logic. The project aims to integrate all 70 formal procedures for

cross-border trade in a paperless environment. Out of the 70 procedures, 20 are now

paperless and brought online (approximately 35% ratio), and the business process planning,

the operational and regulatory re-design has also already been achieved. A user guide for the

paperless was launched in mid-2016 to anchor the paperless process into the daily practice of

the economic operators.

The front office services of the new e-GUECE platform, the so-called government approval

module, will regroup all the government-traders formalities. It is complemented by the

The initial plan included Oman as case study as it is an integrated Customs and Single Window development. This could

not be realized as the SW is not yet operational.