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1. MFT Services and Facilities for OIC Countries with Modest MFT
Ecosystem
There are three practical MFT services that are important to Muslim guests, are
easy to implement and have low impact on mainstream guests, which
accommodation facilities in OIC countries with modest MFT ecosystems should
incorporate. These three services, as illustrated in the following chart, include the
following219:
1. Offering exclusively Halal certified food (with a consideration to have the hotel
kitchens Halal certified)
2. Providing prayer mats in rooms
3. Accommodating for Ramadan meal timings and menu items.
MFT services and facilities that may be offered by accommodation providers can be
segmented based on whether they are low cost or costly to implement as well as on
their effect on non-Muslim guests (whether implementing the new service will have
a low or high impact on Muslim guests). MFT services that are low cost and have a
low impact on mainstream guests are easy to implement, while services that are
low cost but have a high impact on mainstream guests are sensitive to implement,
etc. (Please refer to Figure 15: MFT Services for Modest Ecosystems in the study).
Additional services, which were rated important and are of medium to high cost
to implement are as follows:
1. Installing a bidet or hand shower in bathrooms, both in guest rooms as well
as in bathrooms in public areas
2. Providing family-friendly entertainment
3. Being alcohol free and having no casinos or nightclubs on site.
4. Removing adult channels and placing internet content filters
5. Requiring staff to dress modestly
2. MFT Services and Facilities for OIC Countries with Advanced MFT
Ecosystems
For OIC countries with advanced MFT ecosystems, the following higher level of MFT
services and facilities are recommended in addition to the basic services:
General:
1. Hotel kitchens should be Halal certified
2. No alcohol should be available or allowed inside the hotel
3. Wudu-friendly facilities should be available in public bathrooms and room
bathrooms
219 An additional service that was rated as important by survey respondents and is not costly to provide
is having a “musalla” or prayer area within the hotel.