Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
69
Figure 22: Australian Customs Integrated Cargo System Concept
Source: Australian Customs
3.3 Summary – Lesson Learned from Kosovo, New Zealand and Australian
Customs
The list below summarizes the best practices from the three non-OIC case studies Kosovo, New
Zealand and Australia. In particular, it summarizes the implementation level of the CRM based
on the CRM benchmark criteria and their current status.
The results of analysis - comparative matrix for the non OIC and OIC MS Case Studies are
presented i
Legal, strategic and other mechanism supporting CRM system
Kosovo Customs
 Kosovo Customs Strategy provides valuable input in the LE and CRM Strategies/Policy;
 Customs and Excise Code in force is fully compliant with current EU acquis supported
by the following pillars;
 Inter-agency cooperation (between different ministries or border agencies);
 International cooperation (with other CAs and international organizations);
 National Strategy on combating terrorism;
 Organised crime, trafficking in human beings, and the strategy for combating
narcotics.
Australian Customs Service
 The Australian Border Force (ABF) adopted Strategy 2020 and the Corporate Plan 2015-
19, aligned with the ABF reform programme;
 Main objectives stipulated in the 2020 Strategy is risk-based processes of passengers
and goods flow, customs compliance, and revenue collection.
New Zealand Customs Service