Single Window Systems
In the OIC Member States
35
Benefits
The focus on process automatisation combined with risk management has resulted in significant
improvements for the end-users. Previously, the TDB, Customs, and 35 Controlling Agencies
managed approximately 10,000 declarations daily, and all of themwere paper based. On average
4-20 documents had to be completed for each import / export handledmanually. Now, the Single
Window is processing the requests for permits and certificates within 10 minutes-se
Table 4: Impact of the NSW
Key Indicator Before TradeNet After TradeNet
Processing time/permit 4 hrs. to 2 – 7 days 10 minutes
Submission of documents Multiple submission Single document through a single
interface
Number of documents 3 – 35 documents 1 document
Trade documentation fees US$6.25/document US$1.80/application
Source: Crimson Logic, TradeNet, under
Freight forwarders have reported time savings of 25%-35% in handling trade documentation
as TradeNet operates 24 hours. Benefits also accrued to government agencies using the system.
By moving from a system of post-approval to pre-approval of applications, the Customs receive
payments faster as duties are now pre-paid through electronic means34.
2.2.4. ICT Architecture
The Enterprise IT Architecture of TradeNet/TradeXchange is based on a Service-Oriented
Architecture (SOA), decomposed into various sub-systems offering specialized Single Window
services. The Single Window is a taxonomy hub for exchange of information between the Single
Window and end-to-end user’s business processes (agencies, banks, port authorities, insurance
companies, freight forwarders etc.) Web services are used for the exchange of information, data
and additional documents, and common messages standards, such as UN/EDIFACT, XML, Web
services – WADL, are used.
CrimsonLogic is using Business Process Modelling and Management and UML to create and
manage the business process catalogue and to automate business processes.
High Availability / Virtualization
The TradeNet/Trade Exchange IT Architecture is based on the high availability concept using
clustering and virtualization for providing 24/7 services—99,999 % availability of the services.
34Jonathan Koh, Towards a Single Window Trading Environment: Singapore’s TradeNet® (Crimson Logic)