Single Window Systems
In the OIC Member States
31
TradeNet SW IT system. The pilot / test TradeNet Single Window environment was established
in October 1988. The imitative has gone through four development phases since than.
 1st Generation SW: 1989 TradeNet SW becomes operational, allowing various parties
from the public and private sectors to exchange trade information electronically 30. The
procedural coverage was for selected traders only. The SW IT system was based on
client server architecture, dialup connection for submission of the data to agencies. The
submission of the data was one way - from trader to the agencies, and the approvals
were paper based, issued separately;
 2nd Generation SW: the SW was upgraded to a nationwide transactional document
management system for exchange of structured data and information electronically. The
SW had single interface for submission the data to agencies for processing. In 1994,
TradeNet started with processing and collection of customs duties, GST and excise on
all imported goods for the Government;
 3rd Generation SW: Integration of mobile services, SMS messages on approval of
application. The SW was moving beyond B2G and G2B, and established B2B services to
facilitate business community (B2B);
 4th Generation SW: 2007 The IT system was re-designed as a web-based architecture
and TradeXchange was launched. TradeXchange offers a single electronic window for
integrated workflow, submissions and enquiries to the Sea Ports, Airports, Maritime
Authorities, Customs and Competent Authorities.
2.2.2. Organizational Aspects
Governance Structure
The TradeNet/TradeXchange SW was developed and is managed through a PPP arrangement
for which CrimsonLogic Pte Ltd, a limited private company under the Singapore Corporate Law,
was created in 1988. It is owned by International Enterprise Singapore (Singapore Trade
Development Board) 55%, PSA Corporation Ltd (Port of Singapore Authority) 15%, Civil
Aviation Authority 15% (since 2007) and Singapore Telecommunications ltd (Singapore
Telecoms) 15%31. The PPP contract duration is 10 years and the current contract expires in
2017. In 2016, the Singaporean Government awarded a contract to build a new Trade Portal to
another company.
A dedicated committee representing all shareholders and working groups from various
governmental agencies with participation from the private sector is ensuring the political and
strategic governance and oversight.
30 Singapore Customs, Trade Net, under About us National Single Windo
accessed January 2017)
31Jonathan Koh, Towards a Single Window Trading Environment: Singapore’s TradeNet®(Crimson Logic) under
accessed January 2017).