Authorized Economic Operators
In the Islamic Countries:
Enhancing Customs-Traders Partnership
86
span to satisfy compliance requirements is provided to the companies in cases of suspension
and revocation. Companies can apply after 3 years in case of cancellation. There have been
only 4 cancellations since 2005.
4.1.5. Overview of the AEO Program
4.1.5.1. Challenges
 The main challenge of the GL program execution in Jordan is related to the level of
awareness of the private sector regarding the GL program benefits. This may be due to
insufficient promotion of the program or underutilization of benefits by the existing GL
operators.
 One of challenges faced by the Jordan Customs in terms of implementation of GL
program is the insufficiency of the number of staff coupled with a continued need for
skills updating of the existing staff.
4.1.5.2. Lessons Learned
 Designing the AEO program in cooperation with a developed country enables smooth
implementation, fewer alterations of the program and increases the credibility of the
program for the third countries.
 Client Relations Management helps the companies communicate more efficiently with
the Customs and increases the sense of belonging to the program.
 Prior consultation to the Customs before applying to the program reduces unnecessary
mistakes and provides time and cost savings.
 Promotion of the AEO program to the private sector is key for the program’s success.
4.1.5.3. Needs for Further Advancement
Government Perspective
 Technical assistance to all stakeholders, including the private sector, is needed.
 USAID and CBP both should continue supporting the AEO program development in
Jordan in terms of training and capacity building.
 Assessing the applications and carrying on audits of the existing AEOs require skilled
labor. As the number of AEOs are increasing the number of AEO related staff should
increase in order not the process time to increase.
Private Sector Perspective
 A phased approach will permit more companies to participate sooner.
 Keeping commitments for facilitating low-risk shipments is vital.
 Program success depends on long-term vision and commitment.
Presently, a new version of the GL program, called as the National Golden List, is being
attempted in Jordan. This is a novel idea that brings together the governmental agencies that
require similar compliance and security measures related to the border security.
The aim of the program is to include all the relevant agencies involved in clearance and flow of
goods on the long-term to the National GL Program. Major government agencies that cooperate
under the National Golden List are Food and Drug Administration, the Ministries of
Agriculture, Health, Communication and Energy as well as Standards and Metrology
Organization.