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Facilitating Trade:

Improving Customs Risk Management Systems

In the OIC Member States

55

Intelligence

98 Intel reports

49

Investigation

42 Risk profiles (outcome from LE IT)

82

Monetary declaration

568 Criminal charge

15

Offence

1298 Offence decision

931

Post control

315 Seizure

281

Seizure

249 Post control decision

100

Seizure money

3

Overall cases

2573 Number of reports

1458

Source: Kosovo Customs

3.2.1.9

Success Factors for Implementation of CRM in Kosovo Customs

One of the key success factors for KC CRM is matching the KC business strategy objectives and

their implementation through LE and CRM with adequate tools and procedures.

The key success factors are achieved with the implementation of the DW/BI that supports

reporting and analysis services for the overall KC and, in particular, LE and CRM. The KC is

continuously managing risks using a step-by-step process involving identification, analysis and

evaluation, treatment, monitoring and review of risks, as outlined in the KC Risk Manual and the

LE and CRM Standard Operating Procedure (SOP). The purpose of the SOP is to define all

necessary processes and procedures within the CRM, ensuring a standardized, auditable and

transparent approach to the drafting, submission, and approval of all risk profiles/indicators.

The KC is committed to the implementation of risk management based procedures, processes

and principles across the Customs and planned – Tax Administration and common / integrated

RM in Single Window concept.

3.2.2

New Zealand Customs Service Risk Management System

3.2.2.1

Evolution of the Risk Management Implementation

Between 1840 and 1970 the NZC operated using a paper-based system. According to the

Customs Law, all goods entering NZ were subject to customs control and required 100%

compliance. Customs procedures (import and export) would last ten days and would process 60

documents per procedure on average. In 1996, the New Zealand Customs was renamed as New

Zealand Customs Service (NZCS)

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. The digitalization of the customs procedures took place in

1981 with the implementation of the Customs and Statistics Processing of Entries and Retrieval

(CASPER) and was operational until 1996. It was difficult to operate and maintain the CASPER

system due to the high cost and obsolete technology. In 1990, the NZ Customs Modernization

program started (CusMod). The CusMod was focused on change management (review of the

procedures, customs strategy), and design and development of a new CDPS. The CusMod CDPS

was operational until 2016 when the new, Joint Border Management System (JBMS) was

introduced. The JBMS system consists of two integrated sub-systems; risk targeting and customs

declaration processing components (including the Trade Single Window), and passenger

processing system. The JBMS is used by the NZ customs and other border agencies – primarily

Ministry of Primary Industries

50

(MPI).

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https://en.wikipedia.org/wiki/New_Zealand_Customs_Service

50

https://www.mpi.govt.nz/