Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
59
Total 4711 7288 8383
Source: NZCS Annual Report 2016/2017
New training portal “My Road Map” is a self-appraisal system enabling customs officers to plan
and control their career path.
3.2.2.6 Risk management methodology and control policy in NZCS CRM
The CRM methodology in NZCS relies on AS/NZS ISO 31000:2009 standard. The NZCS
Intelligence Department is responsible for analysis, risk evaluation, and prioritization, and
covering/treatment of identified risks. The Intelligence has a fundamental principle, to separate
the risk assessment and risk management. Separation of these roles enables management to
allocate the resources properly and at the same time, removes the potential adjustment of risk
according to the available resources.
NZCS is targeting passengers for risk on a pre-arrival basis. The Automated Targeting System –
Global assesses passenger’s information against established risk profiles. The system is
automatically sending the information to the passengers that match a risk profile, and an analyst
reviews the information. The analyst is deciding whether an alert should be inserted into
CusMod system.
Up until 1981, the risk management was based on random selectivity, “collective memory” and
intuition of the customs officers. The CASPER system managed alerts on high-risk concealment
based on HS Code. Almost 95% of shipments were physically examined with the non-intrusive
inspection; the remaining 5% of shipments that were not examined was for the industrial
purpose (machinery, components, etc.). The feedback from the customs control was paper-
based, and analysis of the feedback was difficult. The CusMod CDPS is supporting the risk
selectivity. The risk identification/analysis is conducted outside of the CusMod system. The
CusMod is still operational until the new integrated system JBMS is made fully operational.
presents the New Zealand Customs System Interfaces.