Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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The KC is managing the CRM on three levels; central (applicable on the Central level – Kosovo),
regional (specific for a particular region, i.e., applicable for all BCP’s with R. Albania) and on the
local level (applicable to a particular BCP or inland terminal). The central and regional CRM is
managed centrally by the RAU. For the local risk profiles, the customs officers are playing a
major role. The local risk analysts are monitoring the correct implementation of selectivity,
supervising if the performed controls are corresponding to pertinent messages and if CDPS
provides control feedback. The feedback is entered into the “Control Act.” Customs offices are
the holding structures of the local/basic risk level; the customs officers are responsible for the
RM in the zone where they operate. They implement certain procedures, which along with their
intelligence and experience help them make decisions for the local RM. When the analysis
performed using risk indicators and/or available information sources, gives rise to doubts about
the customs declaration’s accuracy, the customs officers may conclude that the consignment of
concern should be subjected to control levels higher than those automatically determined by the
system. The customs officers are, in this case, entitled to increase the risk level and/or re-
channel (reroute) the declaration with the approval from the head of customs office or his
deputy, and the local risk analyst. The control process is visualized i
Figure 15: Visualization of the control policy in Kosovo CRM
Source: Author’s compilation
The RAU and the Monitoring Office can monitor online the customs clearance process in AW,
and through CCTV. In case there are reasonable doubts about the accuracy of a customs
declaration and customs control, the RAU and the Monitoring Office can increase the control
level by re-routing the declaration in the AW. In this case, the customs officers must fill out the
“Stop and Search form” in the Law Enforcement IT System (LE IT). Feedback must be provided
in the LE IT System, with detailed information regarding the type of control performed,
results/findings, penalties established, legal base and other undertakenmeasures (if any), based
on the recommendations. In case of irregularities, the customs officer is entering the data in
seizure/detain module of the LE IT system. LE IT is automatically opening a case, and the data
is immediately available to all LE units. If the evaded duties are less than 5000 €, the case is
considered an offense. Cases of evasion of duties in amounts higher than 5000€ will result in a