Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
58
in the border, information management, enforcement and revenue collection. The Committee
has met four times annually, supported by the Comptroller of Customs and other senior
managers who have been available and prepared for discussion on key risks, issues, and
opportunities facing Customs.
The NZCS has established a New Zealand’s Integrated Targeting Operations Centre56 (ITOC).
ITOC manages the intelligence risk assessment on the tactical level by ensuring the strategic
customs objectives of customs operations and coordinating the operations. Apart from customs
and Border and Immigration agencies, ITOC is staffed with members from the Ministry of
Agriculture and Forestry (Figure 17). The ITOC is operational 24/7, managing and directing the
activities related to risky goods, passengers, and means of transport (aircraft, vessels, yachts,
etc.) and the allocation of the resources. The overall operational communication and
coordination with national and international agencies related to the border management is the
responsibility of the ITOC. Intelligence drives the CRM and border management.
Figure 17: Organizational structure of Integrated Targeting Operations Centre - ITOC
Source: New Zealand Customs Service
The NZCS conducts continuous training for the customs officers. In 2015, a new Learning
Management System “the Learning Room” was introduced and apart from traditional classroom
training, the e-learning platform was launched. It delivers a wide range of online training
content, tailored to meet the requirements according to a particular role or working area. The
total number of training sessions within the “Learning Room” project is shown i
Table 10: NZCS Learning Room Training statistics
Type of training session 2014/15 2015/16 2016/17
Blended 228 1111 919
E-Learning 160 1246 2288
Classroom 4323 4931 5176
56