Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
51
Criminal report created by the LE IT and managed by the Investigation and Legal Department.
The RAU has read-only access to all cases in LE IT. The Intelligence Unit closely cooperates with
RAU, and they are actively involved in the CRM.
Kosovo Customs is exchanging the CD pre-arrival information with neighboring countries (R.
Albania, R. Montenegro, R. Macedonia and R. Serbia) in real time. When goods are released for
transit or export procedure in the neighboring countries to Kosovo, the KC receives a message
through the SEED gateway system with ten data elements (vehicle registration, gross weight,
consignee, consignor, Harmonized System (HS) code, country of origin, etc.) The SEED gateway
system has a risk management engine “ALERT” that is used exclusively by RAU and Intelligence.
The RAU and the Intelligence Unit can enter the indicators, and if the indicators (criteria) match
the submitted data, the SEED system will send warning SMS and email with instruction(s)
defined accordingly
compares the Kosovo CRM with its current approach.
Table 7: Kosovo CRM previous and current approach
Previous approach Risk-based approach
100% physical inspection of shipments
26434 CD 11% green channel with 5% random selectivity,
154268 CD 67% yellow channel, 36730 CD 16% red
channel, 4883 CD 2% blue channel, 8457 CD 4% orange
channel, average effectiveness 3.66 % (2015 offences,
criminal reports)
No CRM selectivity
463 risk profiles and 9 selectivity lists activated in the AW.
Risk profiles kept being analysed and consequently
modified (42), de-activated (35) or added (18) -
approximately 1200 profiles were applied in the CDPS’s
from 2005 till 2017
No CRM/Intelligence Unit established
Intelligence and Risk Analysis Sector established and
incorporated within the Department for Law Enforcement
No reporting/analysis services, no feedback
from control
Implementation of DWH and Business Intelligence
platform
Use unsecured, different and technologically
obsolete text and data processing system for
management of Law Enforcement
information (CRM and Intelligence)
Implementation/Integration of Law Enforcement IT
System
Single Customs National Domain data
repository
Exchange of customs data in real time with neighbouring
countries (SEED)
Risk Assessment on pre-arrival information
Source: Author’s compilation
3.2.1.6 Border Clearance Performances
KC is sustainably improving the border clearance performance also through the successful
operation of its Monitoring Office introduced at the end of 2013. There are 27 experienced
officers in the HQ unit dealing with verification of import declarations supported by AW
selectivity features including valuation issues and SAD (CD) validation rules. All Customs