Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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5.3 CRM in Albanian Customs Administration (ACA)
In total, ACA has 28 customs offices. ACA operates on 4 seaports, 1 airport and 9 roads BCPs for
commercial traffic, 8 BCPs for passengers only, and 6 inland customs offices.
In 2001, the ACA implemented ASY 1.18, an updated IT package, ASYCUDA++, was implemented
in 2003. AW becomes operational in 2006 (ver. 4.0.24) after ACA interconnected all BCPs and
inland customs offices.
5.3.1.1 Evolution of CRM in ACA
The ACA is a part of the Ministry of Finance of the Republic of Albania. ACA is responsible for
implementation of customs related policies, effective implementation of customs procedures,
revenue, and compliance. Risk Analysis and Monitoring Directorate was established in 2003
when the AW was implemented. The customs controls are based at the risk management;
decrease the need for controls resulted with saving of costs and reduction of time for the traders.
The main responsibilities of the Risk Analysis and Monitoring Directorate are related to:
 The establishment of the risk management context;
 Risk identification;
 Risk analysis;
 Risk assessment;
 Addressing the risks; and
 Monitoring and reviewing the process through compliance measurement.
ACA is using risk management for inspection of the consignments on the strategic, tactical and
operational level. The CRM strategy is oriented towards TF, revenue collection and safety,
security and environmental protection. All BCP’s and inland customs offices are equipped with
ANPR and container number scanner. The monitoring unit is performing live monitoring of
customs operation through CCTV system. The monitoring unit is managing the risk indicators
related to means of transport registration and container number. The system is alerting the
customs officers, and they have to take measures, and accordingly to instruct the customs officer
of the field for the risk. Then the control of the consignment is monitored live, recorded and the
findings/feedback is entered into the system.
5.3.2 Organization of CRM in ACA
ACA adopted the new organizational structure in January total, ACA consist of 1052
employees at central and local level.
The Risk Analysis and Monitoring Directorate (RAMD) is organized in a centralized manner, and
risk management tasks are carried out in a centralized manner. The RAMD consist of the two
units, the Risk Analysis, and the Monitoring Unit.
In 2006, ACA established a Risk Management Committee, staffed with 12 members and is
managed by the Director General of ACA. The Committee meets regularly on a monthly basis and
manages information related to CRM.