Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
97
 4 CAs do not have implemented CRM;
 one with Basic CRM performances;
 7 CAs are with Medium CRM performances;
 1 has an Advances CRM performances;
 four are with Full CRM performances.
This mixed result leads to two important conclusions: CRM alone does not impact delays and
overall time required for import, in particular not as measured by Trading Across Border; and
secondly, it is the effectiveness of CRM that matters. There may be room for improving the
implementation and achieving the higher effectiveness of CRM in OIC MS.
4.3.2 In-depth survey findings
16 OIC MS responded to the survey (this includes the 3 OIC MS country cases). The survey
responses provide details on the characteristics of CRM implementation.
4.3.2.1 Organizational aspects
In all 16 surveyed OIC MS, CRM is now an integral part of the Customs strategy, as a means to
reinforce trade facilitation (12 OIC MS), detection and prevention of non-compliance, and
revenue collection (11 OIC MS) – se
The CA have chosen different instruments to implement CRM, predominantly internal
instruments of binding nature such as administrative instructions (10) and non-binding SOPs
or manuals (9). Only 7 CA have implementing regulations and or policy. Jordan and Indonesia
adopted all four of these instruments.
Table 19: Organizational Structure for CRM
17. Which organizational structure for CRM have you adopted at your administration?
Frequency Percent Cumulative Percent
Centralized organization, and risk management tasks
are carried out in a centralized manner
10 62.5 62.5
Centralized organization, and risk management tasks
are carried out in a decentralized manner
5 31.2 93.7
De-centralized organization, and risk management
tasks are carried out in a decentralized manner
1 6.3 100.0
No formal organization yet 0 0.0 100.0
No structure at all 0 0.0 100.0
Total 16 100.0
Author’s compilation based on survey responses
4.3.2.2 Human resources assigned to CRM function
Staffing numbers vary from below 10 to more than 50 (5 countries reported below 10, while
Turkey reported 15 in TCA HQ, 63 staff in regions and Jordan reported 26 staff).