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Facilitating Trade:

Improving Customs Risk Management Systems

In the OIC Member States

92

and people. Most of the OIC MS CAs also lack advanced analytical capabilities needed to identify

and target suspect transactions and patterns of noncompliance.

Some of the OIC MS with analytical tools already in place, technology, and design parameters

often limit the accuracy and usability of data for effective CRM. The CRM system should be

designed to support the continuity between the different phases of the CRM process.

Due to the low rate of responses on the Survey received from the MS CA, we conducted the

analysis based on previous assessments, the coverage of the CRM in the CDPS and information

available on the Internet. The coverage of the CRM cycle stages varies across the OIC MS. The

average coverage of CRM cycle stages is 4.10.

According to the findings, most OIC MS, rely mainly on their CDPS to support CRM with a focus

of the selectivity functionality. In total, 48 OIC MS CAs have embedded RM module in the CDPS

and seven OIC MS (Azerbaijan, Bahrain, Cameroon, Indonesia, Malaysia, Turkey and the United

Arab Emirates) have an Integrated CRM (ICRM) systems that cover the entire CRM cycle

(Figure 30)

and cross-agency collaboration. It was not possible to obtain the information for the current

status on CDPS for Somalia and Iraq. Of the 48 OIC MS using an embedded RM module, 34 OIC

MS use ASYCUDA (ASY++ and AW) as CDPS.

Figure 30: OIC MS Integrated and embedded CRM

Source: Author’s compilation

Apart of the 7 OIC MS

(Figure 30)

, that is using integrated CRM system (ICRM) and LE IT

Systems; the other CAs still handle all customs offenses, irregularities, and contentious cases

manually (paper-based). Some of the CAs developed in-house or implemented a COTS system in

IT systems, which are external to the CDPS. AW “offers a contentious" module that is a simple

formwith one dropdown list (7 types of irregularities) fromwhich the customs officer can select

only one type of irregularities, and one text box (free text) to enter the modus operandi.

Thus, there is a missing link in CA data architecture to build a comprehensive, structured

database layer on the informationmentioned before. This is initially a significant barrier to build

a CRM supportive IT system, and advanced analysis systems (DW, BI and data mining).

Most of the information related to the modernization of CA of the OIC MS is focusing on

modernization/replacement of the CDPS or the development of Integrated CRM IT systems. The

ultimate objective of the OIC CAs is to establish a dynamic integrated risk analysis and

management system. The appropriation of the methods required to develop such a system can

only be done progressively in an environment that has customs has the culture or the

information collection or data mining.

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CRM module embed in CDPS

Integrated CRM System