Single Window Systems
In the OIC Member States
64
 A departmental or non-departmental public body (8 countries);
 A public benefit non-profit company (6 countries); or
 A For-profit company, with majority private or public ownership (7 countries).
The For-profit companies operate under different contractual arrangements: Benin, Malaysia,
Mozambique and Togo use a PPP arrangement and formed a joint private-public enterprise as
a special purpose vehicle, with private majority shareholding. Morocco, Tunisia, and Saudi
Arabia created companies that operate under special enactment from the government and can
have mixed public and private ownership.
shows that out of the 23 operational Single Windows in the OIC Member States, 13
are fully owned by the government, eight have a mixed ownership with public majority in four
cases and private majority in four cases53.
The Single Window operator is commonly set up with the sole purpose of developing and
managing the Single Window. In few OIC Member States, the Single Window operator is tasked
with additional responsibilities: Kyrgyz Republic, where TULPAR staff also deals with export
promotion; and Senegal, where GAINDE 2000 staff is assigned on projects outside Senegal.
As shows the number of staff of the Single Window operators varies from 10
employees in Tajikistan to 100 in Senegal.
Table 14: Staffing Numbers of Single Window Operators in the OIC Member States54
Number of staff Outsourcing IT development
Tajikistan 10 Yes
Mali 20 Yes
Morocco 22 Yes
Indonesia 32 Yes
Kyrgyz Republic 38 Yes
Mozambique 41 Partially
Cameroon 60 Partially
Iran 60 No
Senegal 100 No
Source: Authors’ own compilation
3.4.3 Functionalities
The operational Single Windows differ substantially with regards to functionalities and service
coverage. The Single Window business processes were grouped into these five categories.
53 No information for the Single Windows in Cote d’Ivoire and the United Arab Emirates
54 Information is only available for few countries