Single Window Systems
In the OIC Member States
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Each of the business process consists of a series of actions – from filling of forms, lodging of
documents to validation, decision-making and notification. These actions are supported by
Single Window services, whereby the same service can be provided for several business
process; e.g. a payment services or the uploading of unstructured documents. Not all of these
actions are necessarily integrated into an electronic process in the Single Window. The range
of services Single Windows offer vary significantly and can include the following:
 The filing and lodging of documents and data
 Processing of applications / decision making
 Coordination of joint controls
 Reporting and analysis
 Business intelligence
 Risk management / selectivity
 Data validation, authentication and authorisation
 Real time tracking of cargo
 E-payment
A Single Window is therefore a combination of services and business processes that support
clearly defined trade related activities. below presents a possible range of Single
Window Business processes and services.
Figure 3: Single Window Processes and Supporting Services
Source: Authors’ own construction
1.2.2 Governance and Management
Governments choose different governance, management and financial models for the Single
Windows.