Single Window Systems
In the OIC Member States
111
human based processes.
The BI reporting and analysis services of the SW system can be used as a basis for quality
performance measurement.
2. Use of International Standards
Standards are widely and effectively used to ensure safety and reliability of the processes and
infrastructure, to enable interoperability77, and to harmonise processes and requirements. By
using standards one can incorporate and rely on tested specifications and avoid wasting efforts
for “re-inventing the wheel”. These standards can be international standards such as the WCO
and UNECE data model and messaging standards, and ISO standards for quality management
(ISO:9000) and Information Security Management (ISO: 27000), or regional reference data
models, or model laws for a harmonised legal framework applicable to e-document and e-
signatures, and cross border data exchange.
Advanced SW use quality management as an instrument for performance control and
management and are certified according to international Standards-ISO:21000 certifications.
Some OIC Member States SW use so-called Service Level Agreements (SLA) to define expected
service quality from external parties in order to maintain the overall performance of the SW
processing.
Examples from OIC Member States
Morocco
PortNet publishes monthly performance statistics. They report on measured delays at individual
process levels and overall processing times. Other elements that are measured are number of
users and project implementation process.
5.2.6 Regional Single Window
The table below shows the challenges and options for a Regional Single Window (RSW)
architecture:
Table 30:Regionalisation – Challenges and Options
Challenges and options
1. Regional Standards for Cross-border Integration and Interoperability
Regional Single Window (RSW) aim for the electronic and automatic exchange of information in
real or near real time. Prior to a RSW implementation and integration, participating countries
must agree on common standards in many areas including
 IT standards and technologies: Service-Oriented Architecture (SOA) Architecture, XML and
77 Meaning the ability to exchange data across applications and systems