Single Window Systems
In the OIC Member States
107
SW functionalities The Single Windows also cannot leverage the totality of data that exists across
government.
3. Lack of Analysis and Reporting Services
Most of the OIC Member States SW do not use data warehouse and business intelligence services.
The reporting and analysis services are based on enquiry of the SW production system on ad-hoc
basis. This approach is reducing the SW IT system performance and reports and analysis are not
delivered in accurate and timely manner.
Why does it matter?
Ad-hoc produced analysis and reports can lead to wrong or inaccurate decision-making.
Policy Options
1. Business Process Management Concept and Reference Data
BPM becomes widely accepted as a mechanism for business improvement and simplification of
the workflow. With the implementation of BPM concept costs can be reduced, business process
quality improved. The BPM must be properly labelled, linked with dependencies, defined and
documented, and organized in a Business Process Catalogue73. With this approach, the business
processes can be re-used with minimum changes74.
Reference data is the definition of a data set that permits values to be used as a reference by other
data fields. The reference data must be coherent in mapping and syntax since they are data
objects used in processing and data transactions.
2. Data Warehousing
Data warehousing provides the separation of operational and retention data. The Data warehouse
is integrating data from one or more data sources in data cubes, organized in dimensions. Data
warehouse is a core component for Business Intelligence (BI).
SW should use BI systems to monitor of key performance indicators, analytic services,
governance and risks. The BI has an integrated portal as a presentation layer with a variety of
dashboards, graph and gauges presenting data in real time and in accurate manner. This is
important analytic tool to support the decision-making.
73 SW Business Process Catalogue contains detailed description for Business Processes, Business Transactions, Message
Flow Diagram (Message Scheme – EDIFACT or XML) and data models associated with the business processes.
74