40 / 142
Muslim Friendly Tourism:
Regulating Accommodation Establishments
In the OIC Member Countries
28
Table 8: Development Process for Selected Standards
Philippine Hotel Star Rating
45
WTO Guidelines
46
Steps
National legislation to establish new hotel
accreditation system, with basic standards and a
star rating system (2009)
MOU with international tourism expert (2010)
Benchmarking review of tourism standards and
certification systems (2010)
Industry (private sector) engagement and
workshops (2010)
Focus group discussions with relevant sector
associations (2010)
Draft standard development (2010-11)
Online and public feedback on draft standards
(2010-11)
Revision of draft standards based on feedback
(2011-12)
Publication
of
National
Accommodation
Standards, in key publications (2012)
Orientation briefings for industry stakeholders
(2012-13)
Recruitment, selection, and training of
independent auditors (2013)
National deployment of independent auditors
(2013-14)
Review and validation of audit reports
(2014-15)
Official announcement of star rating results
(2015-16)
Further re-inspections and re-evaluations
(ongoing)
Review
existing
criteria
for
accommodation
Develop and establish new criteria,
with stakeholder engagement
Develop,
pilot,
and
review
assessment plan
Train and build capacity of local
inspectors
Communicate and publicize standard
criteria
Establish controls, documentation,
and follow up processes
Source: World Tourism Organization and Philippine Hotel Star Rating
The following table is an excerpt of a WTO document outlining the services they provide and
the steps to develop a quality standard and system in 12-18 months.
47
45
Philippines. Department of Tourism.
Understanding the Philippine Star Rating System
. N.p.: n.p., 2015. Visit My
Philippines. Department of Tourism, 2015. Web. 17 Oct. 2016.
46
"Quality Standards in Tourism Services."
World Tourism Organization
. UNWTO, 2016. Web. 17 Oct. 2016.
47
"Quality Standards in Tourism Services."
World Tourism Organization
. UNWTO, 2016. Web. 17 Oct. 2016.