Muslim Friendly Tourism:
Regulating Accommodation Establishments
In the OIC Member Countries
23
Hotel quality standards typically evaluate factors across a number of common parameters.
The number of factors varies and can reach up to several hundred. Each standard places a
different weight on each factor. The following figure 32 illustrates the variation of weights in
categories across a set of global classification standards.
Figure 4: Percentage Weight of Criteria for Selected Standards
Source: World Tourism Organization
In some instances, standards may set a minimum to be achieved for a number of factors to
obtain a certain rating. There are common measured criteria across most hotel standards. The
table below highlights some of the most common elements measured for 4 and 5-star hotel
standards within several key categories 33.
Table 7: Hospitality Standards' Common Measured Criteria
Category Top Criteria
Room  Telephone with external line
 Desk/work table with chair
 One seat per bed
Bathroom  Number of bathroom amenities
 Number of bathrooms
 Bathroom rug
F&B  Dinner service restaurant
 Room service breakfast
 Room service offered
Services  Fax available
 Wake up service
 Laundry service
Front desk  Front desk hours of operation
 Lounge in lobby area
 Parking
Source: World Tourism Organization
32 Hotel Classification Systems: Recurrence of Criteria in 4 and 5 Star Hotels. Rep. Madrid: World Tourism Organization, 2015.
Hotel Classification Systems: Recurrence of Criteria in 4 and 5 Star Hotels. UNWTO, 2015. Web. 17 Oct. 2016.
33 Hotel Classification Systems: Recurrence of Criteria in 4 and 5 Star Hotels. Rep. Madrid: World Tourism Organization, 2015.
Hotel Classification Systems: Recurrence of Criteria in 4 and 5 Star Hotels. UNWTO, 2015. Web. 17 Oct. 2016.