Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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 Change management and continuous improvement
that will ensure use of state of the art CRM tools and
techniques;
 Continuous human resource development to be in
alignment with the most advanced risk management
techniques and tools;
 Training for customs staff (e.g., risk management
counter-terrorism issues, use of non-intrusive
inspection equipment, radiation detection) should be
developed and implemented;
 Identification of all necessary CRM processes with the
requisite standard operational procedures.
Risk management cycle
Challenges to implementing the
operational stages of risk
management cycle
 Existence of full coverage of CRM cycle in all MS limited
by the CDPS in use;
 Risk assessment (risk identification, analysis and
evaluation, and prioritization) uses state of the art
techniques and approaches;
 Combination of automated (using data mining and
predictive analytics) and manual
preparation/profiling;
 Fully automated targeting that will not allow the
customs officers to change inspection level at their own
discretion;
 Covering/treatment based on the risk assessment;
 Evaluation of feedback/outcomes from the control.
Monitoring and review
Challenges to measuring
performance and ensure quality
CRM system
 Lack of common measurement methodology including
analysis and statistical tools, key performance
indicators, and data;
 Lack of awareness of quality assurance and
commitments.
Technology
Challenges related to the IT
support for the CRM
 IT supports for the electronic submission of pre-
arrival/pre-departure information for risk
assessment;