Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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Challenge 2: Use advanced risk assessment techniques and tools . Most OIC MS does not use
advanced techniques based on scientific approaches. Different analytical techniques based on
WCO Risk Compendium recommendation and ISO AS/NZS ISO 31000: 2009 need be
implemented.
Challenge 3: Automated preparation/profiling by using transactional and behavioral risk
analysis combined with advanced data mining and predictive analytics; Effective CRM
system requires integration of transactional and behavioral risk analysis, so it is essential to
have possibilities to combine automated profiling with manual profiling.
Challenge 4: Need for fully automated targeting that will not allow customs officers to
change inspection at their discretion. Discretionary rights of customs officers to change the
inspection level of cargo and passengers increase cost and time for traders and decrease the
transparency process of the CAs.
Challenge 5: Covering/treatment does not allow the necessary inspection measures
based on risk assessment. The success of the risk management process is measured by the
success rate at the profiling stage inside the CRM process. The CRM systemwill need to have the
right feedback to implement effective evaluation of outcomes.
6.1.4 Challenges: Monitor and Review
Challenge 1: Continuous monitoring and review of the CRM performances ; CAs cannot
measure the efficiency and performances of the CRM system unless they have the appropriate
KPIs. This is important for the continuous improvement process of the CRM.
6.1.5 Technology
Challenge 1: No adequate IT support for the electronic submission of pre-arrival/pre-
departure information for risk assessment . Successful targeting requires that risk
assessment is, to a great extent, based on the pre-arrival and pre-departure information. The
CRM system will not yield the desired results unless there is IT supports for real-time data
exchange data.
Challenge 2: Infrastructure for examination of the goods/means of transport and use of
Non-Intrusive Inspection Equipment . Non-intrusive inspection (NII) equipment and
radiation detection equipment should be available and used for inspections in accordance with
risk assessment. This equipment is necessary for the fast inspection of high-risk containers or
cargo, without disrupting the flow of legitimate trade.
Challenge 3: No effective LE IT system that supports the CRM; According to the results from
correlation analysis in Chapter 4, having in place effective LE IT system that improves the overall
success of the CRM system. This system will help in effective data collection, exchange of
information with other agencies, but also exchange the data with WCO through RILO.
Challenge 4: In most of the cases CRMModule is embedded in CDPS, covering preparation
and profiling (partially), targeting and covering/treatment; According to the analysis, an
embedded CRM module has a low contribution to the Risk Identification, Risk Analysis, and
Evaluation of Outcomes/Feedback. These are important stages of the CRM cycle.
Challenge 5: No adequate data integration; There are several challenges related to the
organization of the data and the presentation of the data in an accurate and timely manner:
 Data is frozen in multiple systems/data layers;
 Manual data processing and „homegrown“ solutions extend complexity and accuracy;