Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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 Action Plan and KPA;
 Mutual Assistance Agreements;
 MoUs;
 Implementation of International Standards and Agreements;
3.5.2 The organization and management
The organization and management benchmark criteria describe how customs authorities have
integrated their CRM inside the organizational and managerial level in the CA. This includes
attributes such as processes, human resources development, internal communication processes
and exchange of information, customs law enforcement support, exchange of information and
co-operation with other customs administrations.
 Organizational Structure Support of CRM;
 Change Management and Continuous Improvement;
 Human Resource Development (Knowledge-Based Systems);
 Processes and Standard Operational Procedures.
3.5.3 Risk Management Cycle
Risk Management Cycle is concerned with the extent to which the CRM supports risk
identification, customs control, and trade facilitation at the same time. Effective risk
management requires implementation of documented risk management cycle that enables close
cooperation among related entities, including border agencies and other countries customs
authorities. The attributes, therefore, capture the stages that customs official undertakes in the
implementation of risk management processes.
 Risk Identification;
 Risk Analysis;
 Risk Evaluation and Prioritization;
 Preparation/Profiling (Manual and Automated - Data Mining and Predictive Analysis);
 Targeting (Fully Automated - Not Allow Discretionary Right of Rerouting);
 Covering/Treatment;
 Evaluation of outcomes/Feedback.
3.5.4 Monitor and Review
Monitor and Review criteria to capture the extent to which customs authorities use monitoring
and reviewing processes to support the effectiveness of their risk control management cycle.
The purpose of measuring and reviewing is to define and use key performance indicators and
quantitative data analysis to secure continuous improvement process within the risk
management system. The attributes, therefore, captured in the analysis process and statistical
tools are used to analyze and review key performance indicators for decision making support
for each stage of risk management cycle.
3.5.5 Technology
Technology is a broad criterion that aims to describe in non-technical language the Risk
Management tools (inspection equipment) and IT architecture of the Risk management module
in the Customs Declaration Processing Systems, Customs Law Enforcement IT Systems and
supportive systems – data warehouse, business intelligence and data mining. The choice of IT
CRMSs supportive elements determines to a large extent how effective the Customs is for