Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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 NZCS approved new Legislative framework that provides a regulatory framework for
CRM, supported by a series of measures to TF and ensures compliance;
 The main objective of the NZCS Strategy related to CRM is Intelligence-led, risk-based
streamline, simplification of trade processes, other border-related risks through an
integrated risk management approach.
Organization and management
Kosovo Customs
 Establishment of Risk Management Commission (RMC) monitoring the customs
compliance and revenue collection.
Australian Customs Service
 Australian Customs and Protection of Borders Service were merged with the
Department of Immigration and Border Protection to establish the Australian Border
Force (2015);
 Customs and Border Protection introduced a Profile Management Board and developed
a plan for measurement of the CRM performances.
New Zealand Customs Service
 Establishment of Customs Audit and Risk Committee monitoring the performances in
information management, enforcement, revenue collection, coordinated examination
and delegation of control.
Risk Management Cycle
Kosovo Customs
 Full coverage of the CRM Cycle combining the supportive IT systems - AW, LE IT System,
DWH/Business Intelligence and data mining;
 LE IT System for managing the feedback/irregularities;
 Exchange of customs data in real time with the neighboring countries (SEED);
 Risk Assessment on pre-arrival information;
 Intelligence based CRM.
Australian Customs Service
 Full coverage of the CRM Cycle - AS/NZS ISO 31000:2009 standard;
 Use of intelligence, combined with information flows from other intelligence agencies;
 Common CRM repository/CRM management system with border and OGAs;
 National level - exchange of information with Federal Police, Australian Quarantine and
Inspection Service, Department of Immigration and the Defence Department.
New Zealand Customs Service
 Full coverage of the CRMCycle - ITOC Integrated Targeting Operations Centre/ agencies’
common risk management (NZCS, Immigration Agency Police, and the MPI) according
to the AS/NZS ISO 31000:2009 standard;
 Automated Targeting System – assesses pre-arrival passenger’s information;