Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
62
Figure 19: New Zealand CRM System
Source: New Zealand Customs
In case of irregularities, the customs create a case and enter the details in the Border Protection
Financial Management Information System (FMIS). The CusMod channels customs declarations
based on the risk profile - indicators and scoring.
3.2.2.9 Performance Measurement/Key Performance Indicators in NZCS
To better gauge, in 2015, the NZCS has developed an assessment tool called the “Customs Harm
Model.” This enables NZCS to measure the impact of Customs’ enforcement and risk
management performances. The system is an important upgrade to the offline Risk and
Intelligence (R&I) analytics toolset and data repository. This technology is based on data mining
algorithms and is used by the NZCS, Immigration Agency Police, and the MPI. It also enables
utilization of the capabilities and tools of the R&I of the three agencies to gain new perceptions
on border risk through the use of analytics and data sharing. The Ministry for Primary Industries
(according to the NZ media – mega ministry), will be split into three agencies covering forestry,
fisheries, and agriculture. The NZCS refined the performance measures that drive the
organization. The performance measures include more analysis of positive and negative
reporting on intelligence and risk targeting. Performance information is supporting continuous
improvement in service delivery and the allocation of resources.