Facilitating Trade:

Improving Customs Risk Management Systems

In the OIC Member States

3.2.1.2

Authorized Economic Operator

The Government of the Republic of Kosovo introduced the AEO concept based on addendum of

the Customs and Excise Code in Kosovo no. 03/l-109 in May 2012

. The Kosovo Customs

published the AEO Manual in November 2017, ensuring common understanding for both, KC

and economic operators

. KC promoted the AEO concept and had several meetings with

companies, but so far, no companies have applied for AEO.

Currently, the KC is operating on 12 BCP and ten inland terminals with 622 customs staff. Till

2012, goods were cleared at the BCP’s, and since then, the goods are cleared in the inland

terminals. The volume of means of transport in 2016, presented in Table 6Table 6:

Table 6: Volume of means of transport in Kosovo 2016

Road

Rail

Air cargo

Air

244,461

1,018

17,200

604 (postal)

356 (combined)

Source: Kosovo Customs

3.2.1.3

Business strategy

The KC develops strategic plans and regularly publishes Annual Reports. The Report

summarizes the administration’s performance and results. There is no actual formal Business

Strategy document. No Business Strategy can be used for the management decisions without

tangible KPIs. It should be noted that adequate definition, objectivity, and usefulness of KPIs

could only result from practice and continual improvement. Therefore, their development and

validity require sustainable attention both from the strategic unit staff and from the top

management of Kosovo Customs. The Strategic Planning Sector was recently established in KC.

This unit should be tasked with providing continuous support for Business Strategy, drafting its

Action (or Business Change Management) Plan, and monitoring progress in the course of the

strategy implementation based on KPIs.

3.2.1.4

Organizational Aspects

Regarding organization,

the LawEnforcement (LE) Department is a separate Department within

the KC

. It consists of six units, managed by heads of units, which report directly to

the LE Department Director.

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