COMCEC Tourism Outlook 2017
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Figure 5.2. Risk and Crises Management Actions at Different Stages
Pre Crisis Contingency
Planning
Recognise potential threats
Identify threats most likely to occur
Establish a tourism crisis recovery task force
Designate a Crisis HQ location
Ongoing market research to understand reaction to crises of different markets and segments
Maintain intelligence on numbers of tourists in principal tourist areas
Up-to-date list of foreign representation consular officials
Key contacts of business, trade associations and DMOs
Maintain good relations with media
Set up clear access channels of communication for tourists
Prodromal Phase:
Warning Signs
of the Crisis
Prepare draft press releases based on UNWTO’s Toolbox for Crisis Communications
Adapt and prepare UNWTO templates relevant to the crisis
Place Crisis HQ in state of readiness
Emergency Phase:Protective Actions
Provide medical, food and other assistance to ensure safety and welfare of all tourists, sector
employees and residents
Put in place emergency evacuation procedures
Activate Crisis HQ
Lead Government agency set up ‘hotline’ for enquiries by media
and general public
Assess most urgent infrastructural repairs