Improving Road Safety
in the OIC Member States
33
to evaluate the effectiveness of staff and the actions taken. It is important that competence
reviews are documented.
Staff directly or indirectly involved with the RTS management system must be made aware of
the RTS policy, the implications of not conforming to the systems’ requirements and lessons
learnt from experiences of the organisation regarding major traffic incidents or developments.
Furthermore the organisation shall have a communication strategy regarding the RTS
management system and at least cover what it communicates, when it communicates and with
whom it communicates.
A requirement of the standard is that information regarding the RTS management system is well
documented and that includes documentation required by both the standard and the
organisation and its stakeholders themselves. The extent of the documentation is determined
by the size of the organisation, the complexity of the processes and the competence of staff
involved.
However, the following requirements are stipulated:
 When creating and updating documented information this shall at least have an identification
number and description (title, date, author and/or reference number), a suitable format (e.g.
language, software version, graphics) and media (paper/electronic) and a review and
approval process indicating adequacy; and
 Documented information shall be controlled so that it is available for use whenever needed
and be suitable protected (copyright, use, confidentiality, etc.). For control purposes the
organisation must pay particular attention to document distribution, access, retrieval and
use; storage and preservation (incl. legibility), changes or modifications/errata, retention
and disposition.
3.5.5 Operations
The standard requires that the organisation determine, plan, implement and control the
processes to meet the requirements of the standard specifically by establishing criteria for these
processes; implementing controls of the processes and keeping documented information so that
it can be determined if the processes have been carried out as planned.
Furthermore, the organisation shall respond to actual fatalities or serious injuries caused by
road traffic crashes or incidents in which the organisation is involved and where possible
prevent or mitigate adverse effects. The organisation shall review its preparedness to respond
to these developments and assess the efficacy of remedial procedures. The procedures shall also
be tested where possible.