Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
102
Table 30: Availability of non-intrusive inspection (NII) equipment
40. Is the non-intrusive inspection (NII) equipment available on most of the BCP’s?
Frequency Percent Valid Percent Cumulative Percent
No 5 41.7 41.7 41.7
Yes 7 58.3 58.3 100.0
Total 12 100.0 100.0
Author’s compilation based on the CRM Survey results
4.3.2.8.2 LE IT system supporting CRM
Nine out of the 57 OIC MS have IT system that supports Customs LE operations.
Currently, the LE Departments of the OIC MS Customs use unsecured, different and
technologically obsolete text and data processing system for management of information and
business processes. Data is entered and retained in different (unrelated) data/text processing
systems without the option to link the information and provide proper analysis. Current
management of LE data is unstructured, unsecured, mainly paper-based or stored on the local
PC. Exchange of information/intelligence between the departments within and out of the LE is
paper or e-mail based. There is a barrier to share the data; operational information on
entities/subjects (persons, means of transport and companies), and data regarding seizures are
paper-based or based on to the collective memory within departments in the LE and Customs.
Identical or similar bits of information are entered in different, unrelated data layers - systems
without the option to link the information and provide proper analysis. Therefore, search and
analysis of data with the current setup is limited. Different data layers searching and analysis
requires recourses, both human and technological.
The analytical landscape must be changed; traditional approach in OIC MS Customs is focused
on processing standardized reports and fixed types of output. However, the amount and the
structure of data generated by LE and customs, in general, will exceed their capacity to analyze
it without a good DW / BI solution.
4.4 Summary of the main findings of the OIC MS CRM Efforts
Based on the conducted analysis, the main findings on the CRM efforts in the OIC MS are as
follow:
 CRM Policy is adapted to the CDPS functionalities and there is a lack of defined
quantitative goals and performance indicators to fully measure the effectiveness of the
CRM;
 The AEO concept is not fully implemented. It is notable that the average number of AEO
operators is very low (25 per MS). There is a need to intensify and effective use of the
AEO for the benefit of both, customs and traders;
 Many OIC MS are adopting the laws, implementing regulations and SOPs according to
the capabilities of CDPS RM module, but not vice versa;
 Risk management capabilities of the CRM systems are not very advanced; CRM has been
designated to play a crucial role in the specifications and methods suggested by the
WCO. Most of the CAs CDPS support selectivity only, the remaining segments of the CRM
cycle are paper-based or not managed at all;