Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
100
have adopted an AEO, but in most of them, the number of certified companies is too low to
impact the channeling. PCA and AEO are approaches that support CRM and now increasingly
seen as a logical component of it (see Chapte .
4.3.2.5 Monitor and Review
The KPI defined by the OIC MS are general, most of them are related to the revenue aspects, not
on the TF and CRM performances.
CAs reported benefits from CRM in terms of processing time reductions, cost reductions, and
increase in quality of control, but no data was made available to show the impact of CRM on the
effectiveness of controls and processing times. 10 out of 12 CA, however, stated that CRM has
reduced number of physical inspections (se .
Table 25: Monitoring and review of risk profiles
37. Do you review and update your risk profiles in order to keep up with the changing environment?
Frequency Percent Valid Percent Cumulative Percent
No 1 8.3 9.1 9.1
Yes 10 83.3 90.9 100.0
Total 11 91.7 100.0
Missing 1 8.3
Total 12 100.0
Author’s compilation based on the CRM Survey results
Therefore, the MS CAs should define the performance attributes, captured in the analysis
process and used them for analysis of the key performance indicators for decision making
support for each stage of CRM. More details on CRM performance measurement is in ANNE
4.3.2.6 Cross-border cooperation
Sharing of intelligence with neighboring and overseas CAs reported 10 out of 12 CAs in the
surveyed OIC MS.
This reflects the growing attention given to cross-country cooperation in CRM. Cooperation with
WCO and use of their tools, such as CEN, is also frequent. 10 out of 12 accesses the WCO CEN
application, and have a RILO national contact point, and 9 uses the WCO nCEN application to
collect and store LE information at the national level (se an .
Table 26: OIC MS access to the WCOs Central Enforcement Network (CEN)
27. Does your administration have access to the WCOs Central Enforcement Network (CEN) application?
Frequency Percent Valid Percent Cumulative Percent
No 1 8.3 8.3 8.3
Not yet, but planned 1 8.3 8.3 16.7
Yes 10 83.3 83.3 100.0
Total 12 100.0 100.0
Author’s compilation based on the CRM Survey results