Single Window Systems
In the OIC Member States
84
Achievements
The SW had an impact on the dwell time in the ports and the inspection time in the clearance
locations, Magasins et aires de dédouanement (MEADS). Port dwell time has been brought down
from an overage of more than 13 days to 5,72 days. Process performance achievements however
vary for type of products and government agencies that intervene on the goods. 70
4.3.3. Organizational Management
In 2010, the National Ports Agency (PNA) established the subsidiary company called PortNet
S.A., with an initial registered capital of 6 million Moroccan Dirham (MAD), equivalent to
700,000 USD (2010), to develop and operate the SW. Ownership of PortNet was transferred to
the private sector shortly after the creation of the company.
PortNet S.A. is a community structure in which different actors from the maritime
transportation sector and government bodies are represented in the management - in this case
the PNA, shipping agents, freight forwarders, customs administration, handlers, the National
Board of Trade, the Chamber of Commerce Casablanca road and rail carriers.
Sources of Funding
The overall cost of the initial investment in the SW is estimated at 4 million USD of which 3,8
million USD were provided by the PNA 0.2 million from PortNet S.A. own capital. Operational
and maintenance costs are covered internally from the PortNet S.A. budget.
PortNet collects different fees – see A user fee per transaction that has remained
unchanged since 2011. The transaction fee includes a limited number of document requests
from public users.
Table 20: Morocco PortNet Fee Structure
Number of transaction per
month
1 - 600 601 -1200 < 1200
Monthly rate in USD/MAD 1000 USD/10000 MAD 1600 USD/1.000 MAD 2400 USD/24000 MAD
Source: Authors’s compilation from OIC survey
All clients have to pay an annual subscription fee of 3’000 MAD at the beginning of each year.
The services covered by this subscription are:
 Connectivity services;
 Helpdesk support services via phone and email;
 Messaging services for EDI, file transfer; and
 UN-EDIFACT exchange services.
70 From PortNet, News letter October 2016, page 4.