Single Window Systems

In the OIC Member States

Country Case Studies

Three OIC MS were selected as case studies: The Kyrgyz Republic, Morocco and Cameroon

. The

selection criteria were:



Regional grouping (one MS per regional group)



Implementation status (Operational Single Window)



Characteristics of SW (variety of regulatory coverage, organisational design and IT

architecture.

4.1.

Cameroon Single Window

4.1.1.

Implementation Process and Progress

The electronic Cameroon Single Window, Guichet Unique du Commerce Exterieur (GUCE), is

operational as a web based platform since 2007. It has gone through several phases of

transformation.



In 2000, a physical Single Window became operational. Public and private stakeholders

involved in the formalities of foreign trade in Douala were physically grouped in the

same building.



In 2007, a second phase, the electronic SingleWindow, was launched. This phase started

with one paperless procedure, namely the government import permit for used cars.



Since 2007, the web based platform and its services have been expanded to more

procedures and now supports regulatory services, such as the importer/exporter

registration with the Ministry of Commerce, the payment of Customs duties and taxes,

and the manifest submission to Customs and the Port Authority.



Since 2014, a re-design of the Single Window was launched to become operational in

2017.

On-going Evolutions Planned and Executed

Currently, the SW operator, GUCE-GIE, is implementing a paperless project to extend the

platform in terms of services, processes and procedures and to change their IT architecture and

business logic. The project aims to integrate all 70 formal procedures for cross-border trade in

a paperless environment. Out of the 70 procedures, 20 are now paperless and brought online

(approximately 35% ratio), and the business process planning, the operational and regulatory

re-design has also already been achieved. A user guide for the paperless was launched in mid-

2016 to anchor the paperless process into the daily practice of the economic operators.

The front office services of the new e-GUECE platform, the so-called government approval

module, will regroup all the government-traders formalities. It is complemented by the Système

The initial plan included Oman as case study as it is an integrated Customs and Single Window development. This could

not be realized as the SW is not yet operational.