Single Window Systems
In the OIC Member States
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The Single Window operator is commonly set up for the purpose of developing and managing
the Single Window. In few cases the government assigns additional functionalities or projects to
the Single Window operator. Examples are the Kyrgyz Republic, where TULPAR staff also deals
with export promotion, and Senegal, where GAINDE 2000 staff is assigned on projects outside
Senegal. A shows the number of staff of the Single Window operators varies from 10
employees in Tajikistan to 100 in Senegal.
Table 14: Staffing Numbers of Single Window Operators in OIC Member States55
Number of staff Outsourcing IT development
Tajikistan 10 Yes
Mali 20 Yes
Morocco 22 Yes
Indonesia 32 Yes
Kyrgyz Republic 38 Yes
Mozambique 41 Partially
Cameroon 60 Partially
Iran 60 No
Senegal 100 No
Source: Authors’ own compilation from OIC survey data
3.4.3. Functionalities
The operational Single Windows differ substantially with regards to functionalities and service
coverage. The Single Window business processes were grouped into these five categories.
1. Government license, permits and authorisations
2. Submission, processing and notification of Customs Clearance
3. Control of Transit movement
4. Logistics and transport related activities
5. Other activities (FOREX control, insurance certificates etc.)
show the core activities of the Single Windows in the OIC Member States: These are
government license and permits activities, followed by the submission of Customs documents
to the Customs services, transport activities, transit control activities and other activities.
55 Information is only available for few countries