Single Window Systems
In the OIC Member States
25
2.1.2. Fostering Digitisation and Automation
Although zero paper is the ambition of most Single Windows, many Single Windows failed to
render trade procedures paperless in the past. This is often caused by the lack of a legal
framework and resistance, in particular in the public sector. This lead to a de facto duplication
of digital and paper processes and limited the change impact and opportunities for cross-border
data exchange. There is now a strong drive towards creating the necessary legal foundation for
paperless national and cross-border trade23.
Single Windows also adopt process and decision automation. Initially, Single Windows focused
on document digitisation and paid less attention to automation, business process improvement
and simplification. With time, trust in the Single Window processing ability and security has
grown and stakeholders realise that automation can cut down processing time even further. The
Ghana and Singapore SW prove that decision and process automation is possible and neither
reduces the level of control nor prevents manual intervention when necessary.
2.1.3. Cross-functional Design
Many SingleWindows now aim to design a more integrated SingleWindow, whereby integration
refers to a broader coverage of trade related processes. The expansion of Single Window
services has three directions:
 First, the integration commercial and regulatory transport and logistics processes either
through integration with external systems or by integrating the services into the Single
Window. This integration is driven by the objective to cut down times in port at border
crossings and en route.
 Second, the addition of services to existing business processes. Previously, the focus was
on document submission. Now Single Window services also cover write-off and
reconciliation, notification, and payment of fees. SingleWindows now also deliver cross-
organisational services such as cooperative workflows, reporting and risk management.
 And third, additional services are also value-added services that cater to business-to-
business marketing and selling processes.
23 See the recently adopted Framework Agreement on Facilitation of Cross-border Paperless Trade in Asia and the Pacific,
June 2016